Overview
At OKIRI, we strive to ensure customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.
Refund & cancellation policy
Please read this information carefully. For help, contact enquiries@okirimobile.com.
Refund Eligibility
Refunds may be granted in cases where the service was not provided as described, technical issues prevented access, or in other exceptional circumstances at our discretion.
How to Request a Refund
To request a refund, contact our support team within 14 days of the purchase date, providing your order details and reason for the request.
Cancellation Policy
You may cancel your service subscription at any time. Depending on your plan, cancellations may take effect immediately or at the end of the current billing period.
Refund Process
Approved refunds will be processed within 7 business days and credited to your original payment method. Some banks may take additional time to reflect the refund.
Non-Refundable Items
Certain fees such as transaction charges, third-party service fees, or custom work may not be refundable.
Contact Information
For questions regarding refunds or cancellations, contact refunds@okiri.com.